FlowNexus provides the complete infrastructure for managing field service work orders from creation through completion with full visibility, proof of service, and SLA tracking.
A production-ready platform with enterprise architecture and clear development roadmap
Full status workflow from draft through completion with scheduling, assignment, execution tracking, and proof of service
Secure tenant isolation with configurable settings, feature flags, and role-based access control per context
Comprehensive REST API documented with OpenAPI 3.0 specification for integration with existing systems
Complete work order management capabilities ready for deployment
Create, update, list with filters; full status lifecycle (Draft → Open → Assigned → In Progress → Completed → Closed); status history and allowed transitions
Propose schedule (fixed time, time window, or multi-day); schedule acceptance workflow; required before assignment can occur
Assign work orders with vendor ID and technician ID; visit history tracking; execution snapshots per visit
Geocoded addresses with site instructions; dispatch map showing work orders by location; site management
SLA snapshots (target, status, remaining time); SLA events and breach awareness; display and monitoring
Upload photos, documents, signatures, checklists; approval/rejection workflow; artifact soft delete
Technician check-in and check-out with execution events; service-type driven workflow (required or optional)
Complete work order timeline compiled in backend: status changes, scheduling, location updates, execution events
Tasks per work order with create, complete/uncomplete, and delete operations
Capture labor, travel, materials, penalties in append-only model for future billing integration
Customer reviews per work order with POST and GET endpoints
Platform work types and service types with tenant-specific overrides and compatibility rules
Customer CRUD with addresses and geocoding; projects under customer; work order-to-project linking
Tenant-configurable custom fields stored as JSON with PUT endpoint for updates
Session-based auth with context switching (Platform, Tenant, Customer, Vendor, Technician); role-based navigation
OpenAPI 3.0 specification (openapi.yaml) with Swagger UI for API exploration and testing
Features actively being built for Q2 2025 release
Easy selection of vendors and technicians from dropdown lists during work order assignment, eliminating manual ID entry.
Broadcast work orders to your technician network and receive bids, enabling competitive pricing and faster assignment.
Configure your platform to work with or without vendors, supporting both direct technician assignment and vendor-managed networks.
Planned features with clear priorities and dependencies
Manage your entire vendor network with profiles, contact information, service areas, and performance tracking for streamlined coordination.
Comprehensive technician management with skills, certifications, service areas, availability, and vendor associations for better assignment decisions.
Smart recommendations for technician assignment based on location, skills, workload, and historical performance to optimize dispatch decisions.
Publish work orders to your technician network, receive applications with proposed rates, and select the best fit automatically or manually.
Automated review of service photos and deliverables to flag potential quality issues before work order completion.
Generate invoices from captured cost components, track payments, and integrate with accounting systems for streamlined financial operations.
Automatic escalation when SLAs are at risk and smart notifications to ensure service level commitments are consistently met.
Connect FlowNexus with your ERP, CRM, and other business systems through webhooks and pre-built integrations for seamless data flow.
Keep your team informed with email and push notifications for assignments, schedule changes, SLA alerts, and status updates.
Join select service organizations partnering with us to shape FlowNexus while gaining early access and preferential pricing.
Direct input on features, workflows, and platform priorities as we build vendor/technician management and AI capabilities
First access to new features including vendor CRUD, marketplace, and AI co-dispatcher as they're completed
Exclusive pricing and contractual benefits locked in before general availability
Dedicated technical resources during rollout, migration, and onboarding
Limited to organizations managing 500+ monthly service requests
Join our waitlist for early access and exclusive launch benefits as we complete vendor management and AI features